Help Center & Support

Download the Harvex app from the App Store or Google Play Store, then sign up with your email address. You'll need to verify your email and complete basic profile information.

No, creating a Harvex account is completely free. We only charge a small commission (0.5%) when you complete a transaction.

To become a verified seller, you'll need to complete KYC (Know Your Customer) verification, which includes identity verification and business registration. This typically takes 24-48 hours.

Payments for eligible purchases are processed through Paystack Split Payments. A verified seller's Paystack subaccount receives the seller share; Harvex does not hold seller funds. Refunds, disputes, and settlement exceptions are tracked through the official support process.

We accept eligible Paystack checkout methods, including cards and bank-supported options where available. Payment methods and currencies vary by country. Never pay an unverified user or send money outside official Harvex checkout.

Go to "Create Listing" in the app, select your product category, add photos/videos, write a description, and set your price. Your listing will be live immediately.

Yes! Harvex supports international shipping through our export/import module. We handle customs documentation and provide real-time tracking.

Shipping times vary depending on distance and shipping method. Local orders typically arrive within 2-5 days, while international orders take 7-30 days.

Yes! You can track your shipment in real-time using the Shipment Tracking feature in the app. We integrate with major carriers like DHL, FedEx, and Maersk.

If your order doesn't arrive within the expected timeframe, you can file a dispute. Our support team will investigate and process a refund if necessary.

Go to the login screen and click "Forgot Password". Enter your email address and follow the instructions to reset your password.

Yes, we use AES-256 encryption for all sensitive data including banking details. We comply with GDPR, CCPA, and PCI-DSS standards.

Go to Account Settings → Security → Enable 2FA. You'll receive a code via SMS or email for sensitive operations like payouts and account changes.

Go to your order details and click "File Dispute". Describe the issue and provide any supporting evidence (photos, messages, etc.). Our team will review and respond within 48 hours.

Once approved, refunds are processed immediately to your original payment method. Bank transfers typically take 1-3 business days to appear in your account.